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Terms of Use – AyréCapillaire

Last updated: 9th of Novembre 2025

1. Website Overview

The website https://www.ayrecapillaire.com (“the Website”) is operated by Tayi Tunkara, a sole proprietorship (auto-entreprise) registered in France under number SIRET 833690233, with its registered office located at 22 rue Georges Duhamel, 75015 Paris, France.

📧 Contact: ayrecapipro@gmail.com

The AyréCapillaire website offers:

The sale of hair care products (natural powders and treatments);
Advice and informational content related to hair health and wellness;
Educational content as part of infopreneurship activities.

2. Purpose of the Terms

These Terms of Use define the conditions under which users may access and use the AyréCapillaire website.
By visiting the site, users acknowledge that they have read, understood, and agreed to comply with these Terms.

3. Access to the Website

Access to the website is free for all users with an internet connection.
Connection costs (internet, devices, etc.) remain the responsibility of the user.
AyréCapillaire strives to ensure continuous access to its website but shall not be held liable for any service interruptions, maintenance, or technical issues.

4. User Conduct

Users agree to:

Not use the website for illegal, abusive, or fraudulent purposes;
Not publish or transmit defamatory, hateful, or offensive content;
Not attempt to interfere with the website’s operation or access unauthorized data;
Respect AyréCapillaire’s intellectual property rights.

Any violation may result in restricted or terminated access to the website without prior notice.

5. Intellectual Property

All content on the AyréCapillaire website (texts, images, photos, videos, graphics, logos, layout, etc.) is protected under the French Intellectual Property Code and remains the exclusive property of Tayi Tunkara / AyréCapillaire, unless stated otherwise.

Any reproduction, distribution, modification, or reuse, in whole or in part, without prior written authorization, is strictly prohibited.

6. Liability

The content published on the website is provided for informational and educational purposes only.
AyréCapillaire cannot be held liable for:

Misuse of its products (improper application, allergic reactions, etc.);
Direct or indirect damages resulting from the use of the site;
Errors, omissions, or the temporary unavailability of certain information.

Users are advised to consult a healthcare professional before using any edible or therapeutic hair products.

7. External Links

The website may include links to third-party websites.
AyréCapillaire is not responsible for the accuracy, reliability, or legality of external content.

8. Personal Data

Personal data collected through the website is processed in accordance with our Privacy Policy, available at:
👉 https://www.ayrecapillaire.com/privacy

9. Governing Law

These Terms of Use are governed by French law.
In the event of a dispute, and failing an amicable resolution, the French courts shall have exclusive jurisdiction.

📅 Last updated: 9th of Novembre of 2025
© AyréCapillaire – All rights reserved

🛡️ Privacy Policy – AyréCapillaire

Last updated: 08/11/2025

This Privacy Policy explains how AyréCapillaire collects, uses, and protects the personal data of visitors and customers who use the website https://www.ayrecapillaire.com.

1. Data Controller

The data controller responsible for your personal data is:
AyréCapillaire
Country of operation: France
📧 Contact: ayrecapipro@gmail.com

2. Data We Collect

AyréCapillaire only collects information necessary to manage customer relationships and provide its services:

First name
Last name
Email address
Postal address (for order processing and delivery)

3. Purpose of Data Collection

Your personal data is collected and processed for the following purposes:

Responding to messages submitted via the contact form;
Managing orders and deliveries for products purchased on the site;
Providing customer service and support;
Complying with legal and regulatory obligations (such as invoicing).

AyréCapillaire does not use your data for advertising or marketing purposes without your explicit consent.

4. Legal Basis for Processing

Data processing by AyréCapillaire is based on:

Your consent (when submitting a contact form);
Performance of a contract (when placing an order);
Compliance with legal obligations (for tax and accounting purposes).

5. Hosting and Security

The AyréCapillaire website is hosted on the Wix.com platform, which provides secure data storage and processing services.
Wix stores data on secure servers located in multiple regions, including the European Union, the United States, and Israel, in compliance with international data protection standards.

For more information, please refer to the Wix Privacy Policy.

AyréCapillaire takes all appropriate technical and organizational measures to ensure the confidentiality and security of personal data against unauthorized access, alteration, or disclosure.

6. Data Sharing

Personal data may only be shared with:

Wix and its authorized service providers (hosting, payment processing, and site security);
Postal or delivery services necessary to fulfill customer orders.

AyréCapillaire does not sell, rent, or trade your personal data to third parties for commercial purposes.

7. Data Retention

Data collected through the contact form is retained for up to 3 years after the last interaction.
Data related to orders and purchases is kept for the legal retention period of 10 years (for accounting and tax compliance).

8. User Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, you have the following rights:

Right of access to your personal data;
Right to rectification or erasure;
Right to restrict or object to processing;
Right to data portability;
Right to withdraw consent at any time.

To exercise these rights, please contact:
📧 [insert contact email]

If you believe your data protection rights have been violated, you may file a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés – www.cnil.fr) or your local data protection authority.

9. Cookies and Trackers

The AyréCapillaire website uses cookies that are strictly necessary for its operation (security, hosting, navigation).
The website does not use advertising cookies or third-party analytics tools (such as Google Analytics).
Users can configure or disable cookies directly through their browser settings.

10. International Data Transfers

As part of the hosting and services provided by Wix, some data may be transferred outside the European Union.
These transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring a level of protection consistent with the GDPR.

11. Changes to This Privacy Policy

AyréCapillaire reserves the right to update this Privacy Policy at any time to reflect legal, technical, or operational changes.
Users are encouraged to review this page regularly to stay informed about how their data is protected.

📅 Last updated: [Insert date]
© AyréCapillaire – All rights reserved

💸 Refund Policy – AyréCapillaire

Last updated: 9th of November of 2025

This Refund Policy outlines the terms under which AyréCapillaire accepts returns, exchanges, and refunds for products purchased on the website https://www.ayrecapillaire.com.

1. Right of Withdrawal (for EU Consumers)

In accordance with European Directive 2011/83/EU and French consumer law, customers have a period of 14 days from the date of receipt of their order to exercise their right of withdrawal, without giving any reason and without incurring penalties.

However, certain products are not eligible for return for health protection or hygiene reasons.
Therefore, AyréCapillaire does not accept returns or refunds for edible products whose packaging has been opened or damaged after delivery.

2. Eligible Products for Return

Returns are only accepted under the following conditions:

The product is unopened, unused, and in its original packaging;
The product was damaged upon delivery (with photographic proof provided within 48 hours of receipt).

Opened or used products, manipulated powders, and items purchased during promotions or sales are not eligible for refund or exchange.

3. Return Procedure

To request a return or refund:

Contact us by email at 📧 [ayrecapipro@gmail.com].
Include your order number, product reference, and the reason for your request.
Wait for confirmation and return instructions from our customer service before sending back any items.

Returns must be sent to the address provided by AyréCapillaire after approval.
Return shipping costs are the responsibility of the customer, except in cases of error by AyréCapillaire (defective or incorrect product).

4. Refund Processing Time

Once the returned product has been received and verified, AyréCapillaire will issue a refund within 14 business days, using the same payment method as the original purchase.
A confirmation email will be sent once the refund has been processed.

5. Damaged or Incorrect Products

If an item arrives damaged, defective, or incorrect, please:

Contact AyréCapillaire within 48 hours of receiving your package;
Provide clear photos of the product and packaging;
Once the issue is confirmed, a replacement or full refund will be issued at no additional cost.

6. Exceptions

No refunds or exchanges will be accepted in the following cases:

Products that have been opened, used, or damaged after delivery;
Edible powders or consumable items whose seals have been broken;
Items purchased during promotions or sales events;
Orders exceeding the 14-day withdrawal period.

7. Contact Information

For any questions regarding returns, refunds, or complaints, please contact:
📧 ayrecapipro@gmail.com
🌐 https://www.ayrecapillaire.com

📅 Last updated: 9th of November of 2025
© AyréCapillaire – All rights reserved

Legal Notice – AyréCapillaire

Last updated: 9th of November of 2025

1. General Information

In accordance with the provisions of the French Law No. 2004-575 of June 21, 2004 on confidence in the digital economy (LCEN), the following information identifies the parties involved in managing the website https://www.ayrecapillaire.com.

Website Owner:
AyréCapillaire
Registered under number SIRET 833690233
Legal form: [to be specified, e.g., sole proprietorship or micro-enterprise]
Country of operation: France

Publication Director:
Tayi Tunkara
📧 Contact: ayrecapipro@gmail.com

2. Website Hosting

The website is hosted by:
Wix.com Ltd.
Address: 40 Namal Tel Aviv St., Tel Aviv, 6350671, Israel
Phone: +972-3-545-4900
Website: https://www.wix.com

Data is securely stored on servers located in several regions, including the European Union, the United States, and Israel.

3. Intellectual Property

All elements on the AyréCapillaire website (texts, images, graphics, logos, videos, icons, and layout) are the exclusive property of AyréCapillaire unless otherwise stated.

Any reproduction, distribution, modification, or use of part or all of the content, without prior written authorization, is strictly prohibited and may constitute an infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code.

4. Personal Data

Information collected through the website is processed in accordance with our Privacy Policy, available at:
👉 https://www.ayrecapillaire.com/privacy

In compliance with the General Data Protection Regulation (GDPR), users have the right to access, rectify, delete, or object to the processing of their personal data.
To exercise these rights, please contact: ayrecapipro@gmail.com

5. Liability

AyréCapillaire strives to ensure that the information displayed on this website is accurate and up to date. However, the company cannot be held liable for any errors, omissions, or damages resulting from the use of the site.

6. Governing Law

These legal notices are governed by French law.
In the event of a dispute and if no amicable resolution can be found, the competent court shall be that of the registered office of AyréCapillaire.

Shipping Policy – AyréCapillaire

Last updated: 9th of November of 2025.

1. General Information

This shipping policy aims to inform customers of AyréCapillaire about the terms and conditions of delivery, shipping costs, timelines, and procedures in case of delay or loss.

All orders are prepared and shipped from France.

2. Shipping Areas

AyréCapillaire ships to Metropolitan France and all European countries.
Deliveries outside Europe may incur additional fees or extended delivery times.

3. Carriers

Orders are shipped through:

La Poste – Colissimo
Mondial Relay

A tracking number is provided once the order has been dispatched.

4. Processing and Delivery Times

Order processing time: within 1 to 2 business days after payment confirmation.
Estimated delivery times:
- France: 2–5 business days
- Europe: 5–10 business days
- International: 10–20 business days

These delivery times are approximate and may vary depending on the carrier or destination country.

5. Shipping Costs

Free shipping within France during the launch period.
For European and international deliveries:
Shipping fees are €9.49 per 250g, equivalent to €9.49 per product currently available.

All shipping costs are displayed before order confirmation.

6. Delays and Lost Packages

If a shipment is delayed or not received, customers should contact ayrecapipro@gmail.com.
AyréCapillaire will then initiate an investigation with the carrier.
If the package is officially declared lost, the customer will be offered either a full refund or a replacement shipment.
No refund will be issued before the carrier’s investigation is completed.

7. Damaged or Incorrect Orders

Customers must check their package upon receipt.
Any issue (missing item, damaged product, incorrect order, etc.) must be reported to ayrecapipro@gmail.com within 7 business days of delivery.
After this period, no claim will be accepted.

8. Customs Delays

For deliveries outside the European Union, customs duties or import taxes may apply depending on the destination country’s regulations.
These charges are the customer’s responsibility.
AyréCapillaire cannot be held liable for delays caused by customs clearance procedures.

9. Contact

For any questions regarding shipping or order tracking:
📧 ayrecapipro@gmail.com